Terms of Service

These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. These Terms comply with European Union consumer protection laws and regulations.

MobixStore Dji Europe B.V. Unter den Linden 10 10117 Berlin, Germany Email: [email protected]

We provide an e-commerce platform for purchasing consumer goods. Our services include: • Online product catalog and ordering system • Secure payment processing • Order fulfillment and delivery services • Customer support and after-sales service • Account management and order history All products are subject to availability and we reserve the right to limit quantities.

**Ordering Process:** 1. Select products and add to your shopping cart 2. Review your order and provide delivery information 3. Choose payment method and confirm order 4. Receive order confirmation email **Contract Formation:** A binding contract is formed when we send you an order confirmation email. Until then, we may decline your order for any reason. **Product Information:** We strive to provide accurate product descriptions, images, and prices. However, errors may occur. If we discover an error in pricing or product information after you've placed an order, we will contact you immediately.

**Pricing:** • All prices are displayed in Euros (EUR) and include applicable VAT • Prices may change without notice, but confirmed orders honor the original price • Additional shipping costs are clearly displayed before order confirmation **Payment Methods:** We accept the following payment methods: • Credit and debit cards (Visa, Mastercard) • SEPA bank transfer • Invoice payment (for qualified customers) • Prepayment **Payment Security:** We use industry-standard encryption and secure payment processing. We do not store your full payment card details on our servers.

**Delivery Times:** • Standard delivery: 3-7 business days within EU • Express delivery: 1-3 business days (where available) • Delivery times are estimates and may vary during peak periods **Shipping Costs:** Shipping costs are calculated at checkout based on: • Delivery address • Package weight and dimensions • Selected delivery method **Delivery Issues:** If you're not available for delivery, most carriers will attempt redelivery or leave the package at a designated safe location. You'll receive tracking information to monitor your shipment. **Risk of Loss:** Risk of loss passes to you upon delivery to your designated address.

Under EU Consumer Rights Directive, you have the right to withdraw from purchases within 14 days without giving a reason. **Return Period:** • 14 calendar days from the day you receive the goods • For services, 14 days from the day of contract conclusion • You must inform us of your decision to return before the deadline **How to Return:** 1. Send written notice to [email protected] or use our return form 2. Include order number and reason for return (optional) 3. Return goods in original condition and packaging 4. We'll provide return instructions and labels **Return Costs:** • We pay return shipping for defective items • You pay return shipping for change of mind returns • Return shipping costs will not exceed standard delivery rates **Refund Process:** We'll refund the purchase price (including original delivery costs) within 14 days of receiving your return notice. Refunds will be processed using your original payment method. **Exceptions:** Some items cannot be returned for hygiene or safety reasons: • Personalized or custom-made items • Perishable goods • Sealed goods that were unsealed after delivery (where applicable)

**Legal Warranty:** Under EU law, you have a 2-year legal warranty for conformity defects from delivery date. **Your Rights:** If goods are defective, you can choose: 1. **Repair** - We'll fix the item at no cost 2. **Replacement** - We'll provide a new item 3. **Price reduction** - Partial refund for defects 4. **Full refund** - If repair/replacement isn't possible **Manufacturer Warranty:** Some products include additional manufacturer warranties. These don't affect your legal rights under EU consumer law. **Reporting Defects:** Please report defects as soon as possible to [email protected]. Include: • Order number and purchase date • Description of the defect • Photos if applicable

**Our Liability:** We're liable for damages caused by: • Intentional misconduct or gross negligence • Breach of essential contractual obligations • Personal injury or property damage under product liability law **Limitation:** For minor negligence, liability is limited to: • Foreseeable damages typical for this type of contract • The value of the goods in question **Exclusions:** We're not liable for: • Indirect or consequential damages • Lost profits or business interruption • Damages from improper use of products **Nothing in these Terms limits your statutory consumer rights under EU law.**

**Our Rights:** All content on our website (text, images, logos, designs) is protected by copyright, trademark, and other intellectual property laws. **Your Rights:** You may: • View and print content for personal use • Share product links on social media • Use product images for reviews (with proper attribution) **Prohibited Uses:** You may not: • Copy or reproduce our content for commercial purposes • Use our trademarks without permission • Reverse engineer or attempt to extract source code • Create derivative works from our content **User Content:** By submitting reviews, comments, or other content, you grant us a non-exclusive license to use, display, and distribute such content.

Your privacy is important to us. Our Privacy Policy explains: • What personal information we collect • How we use and protect your data • Your rights under GDPR • Cookie usage and preferences • How to contact us about data matters Please review our Privacy Policy, which is incorporated into these Terms by reference.

**Customer Service:** Please contact our customer service team first for any issues: • Email: [email protected] • Business hours: Monday-Friday, 9 AM - 6 PM CET **Alternative Dispute Resolution:** EU consumers can use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr **Consumer Mediation:** We participate in consumer mediation procedures as required by law. **Governing Law:** These Terms are governed by German law. EU consumer protection laws apply where you reside. **Jurisdiction:** Disputes will be resolved in the competent courts, subject to mandatory consumer jurisdiction rules.

**Your Rights:** You may close your account at any time by contacting customer service. Account closure doesn't affect: • Pending orders or returns • Warranty obligations • Data retention requirements **Our Rights:** We may suspend or terminate accounts for: • Violation of these Terms • Fraudulent activity • Abuse of our services • Legal requirements **Effect of Termination:** Upon termination: • Access to your account will be removed • Outstanding obligations remain in effect • We'll retain data as required by law

**Updates:** We may update these Terms from time to time. Changes will be: • Posted on our website with the effective date • Sent via email for material changes • Highlighted on our homepage **Your Options:** If you don't agree with changes: • Stop using our services before the effective date • Contact customer service to discuss concerns • Close your account if desired **Continued Use:** Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

**Customer Service:** Email: [email protected] Hours: Monday-Friday, 9 AM - 6 PM CET **Data Protection:** Email: [email protected] **Postal Address:** MobixStore Dji Europe B.V. Unter den Linden 10 10117 Berlin, Germany