Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

The data controller for your personal information is: MobixStore Dji Europe B.V. Unter den Linden 10 10117 Berlin, Germany Email: [email protected] For data protection inquiries, please contact our Data Protection Officer at: [email protected]

We collect information you provide directly to us, such as when you: • Create an account or make a purchase • Subscribe to our newsletter • Contact us for support • Participate in surveys or promotions **Personal Information may include:** • Name and contact information (email, phone, address) • Payment and billing information • Purchase history and preferences • Device and browser information • IP address and location data • Cookies and tracking technologies

Under GDPR, we process your personal data based on the following legal grounds: • **Contract Performance**: To fulfill orders and provide services • **Legitimate Interest**: For marketing, analytics, and business operations • **Consent**: For newsletters and non-essential cookies • **Legal Obligation**: For tax records and compliance requirements

We use your information to: • Process and fulfill your orders • Provide customer support • Send transactional communications • Improve our products and services • Send marketing communications (with consent) • Comply with legal obligations • Prevent fraud and ensure security

We may share your information with: • **Payment Processors**: To process transactions securely • **Shipping Partners**: To deliver your orders • **Service Providers**: For hosting, analytics, and support • **Legal Authorities**: When required by law or to protect rights We do not sell your personal information to third parties.

We retain your personal information for as long as necessary to: • Fulfill the purposes outlined in this policy • Comply with legal obligations (tax records: 10 years) • Resolve disputes and enforce agreements • Account data: Until deletion requested or 3 years of inactivity • Marketing data: Until consent withdrawn

You have the following rights regarding your personal data: • **Right of Access**: Request copies of your personal data • **Right to Rectification**: Request correction of inaccurate data • **Right to Erasure**: Request deletion of your data ("right to be forgotten") • **Right to Restrict Processing**: Limit how we use your data • **Right to Data Portability**: Receive your data in a portable format • **Right to Object**: Object to processing based on legitimate interests • **Right to Withdraw Consent**: Withdraw consent at any time To exercise these rights, contact us at: [email protected]

We use cookies and similar technologies to: • Remember your preferences and login status • Analyze website usage and improve performance • Provide personalized content and advertisements • Enable social media features **Cookie Categories:** • **Essential**: Required for basic site functionality • **Performance**: Help us analyze and improve our website • **Functional**: Remember your preferences • **Marketing**: Provide relevant advertisements You can manage cookie preferences through your browser settings or our cookie consent tool.

We implement appropriate technical and organizational measures to protect your personal information, including: • SSL encryption for data transmission • Secure server infrastructure • Regular security assessments • Access controls and employee training • Data breach response procedures However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through: • European Commission adequacy decisions • Standard Contractual Clauses (SCCs) • Other appropriate safeguards as required by GDPR

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by: • Posting the updated policy on our website • Sending email notifications for material changes • Displaying prominent notices on our site Your continued use of our services constitutes acceptance of the updated policy.

For questions about this Privacy Policy or our data practices, contact us at: **Email**: [email protected] **Address**: MobixStore Dji Europe B.V., Unter den Linden 10, 10117 Berlin, Germany **Data Protection Officer**: [email protected] **Supervisory Authority**: You have the right to lodge a complaint with your local data protection authority.