Return & Exchange Policy

We accept returns and exchanges for both defective and non-defective products within 14 days of delivery. Our goal is to make the return process as simple and hassle-free as possible. **Quick Facts:** • 14-day return window • Free return shipping • No restocking fees • Refunds processed within 1 business day • Products must be in new condition

**14-Day Period:** You have 14 calendar days from the date you receive your order to initiate a return or exchange. **How to Calculate:** • The 14-day period starts the day you receive your order • Includes weekends and holidays • You must contact us within this period to initiate your return **Example:** If you receive your order on January 1st, you have until January 14th to contact us about a return or exchange.

**Product Condition:** • Items must be in new, unused condition • Original packaging should be intact • All accessories, tags, and documentation must be included • Products showing signs of use may not be eligible for a full refund **What We Accept:** • Defective or damaged products • Wrong items shipped • Items that don't match the description • Change of mind (within 14 days) • Size or color issues **What We Don't Accept:** • Items damaged due to misuse • Products without original packaging (when required) • Hygiene-sensitive items that have been opened • Customized or personalized products

**Step 1: Contact Us** Email us at [email protected] with: • Your order number • Item(s) you wish to return • Reason for return • Whether you want a refund or exchange **Step 2: Receive Return Label** We'll email you a prepaid return shipping label. This label is included in your package or will be sent to you electronically at no cost. **Step 3: Package Your Return** • Place items in original packaging when possible • Include all accessories and documentation • Attach the return label to the outside of the package • Drop off at any postal location **Step 4: Track Your Return** Use the tracking number on your return label to monitor your return shipment.

**We Accept Exchanges:** If you received the wrong size, color, or would like a different product, we're happy to exchange it. **How to Exchange:** 1. Contact us at [email protected] 2. Specify what item you'd like to exchange for 3. Return the original item using our prepaid label 4. We'll ship your replacement once we receive the return **Exchange Processing:** • Exchanges are processed as soon as we receive your returned item • Replacement items typically ship within 1-2 business days • You'll receive tracking information via email

**Free Return Shipping:** All returns include a free prepaid return label, regardless of the reason for return. **Return Label:** • Included in your original package • Can be emailed to you upon request • Free of charge • Covers all domestic returns **Method:** • Returns must be sent by mail • Use the prepaid label provided • Drop off at your local post office or shipping center • Keep your tracking receipt until refund is processed

**Processing Time:** Refunds are processed within 1 business day of receiving your returned item. **Refund Method:** • Issued to original payment method • Credit cards: Refund appears in 3-5 business days • PayPal: Refund appears in 1-2 business days • Debit cards: Refund appears in 5-7 business days **What's Refunded:** • Full product price • Original shipping costs (if entire order is returned) • No restocking fees • No hidden charges **Partial Refunds:** May be issued for: • Items not in new condition • Items with missing parts or accessories • Items damaged due to customer use

**Report Immediately:** If you receive a defective or damaged item, please contact us at [email protected] within 48 hours of delivery. **Include:** • Order number • Photos of the damage or defect • Description of the issue **Our Response:** • Immediate prepaid return label • Full refund or replacement (your choice) • Expedited processing • No questions asked **Warranty:** All defective items are covered under our standard warranty in addition to your return rights.

**No Restocking Fees:** We do not charge restocking fees for any returns. **Free Return Shipping:** Return shipping is completely free using our prepaid label. **No Hidden Costs:** • No processing fees • No handling charges • No surprise deductions from your refund **You Pay Nothing:** The return process is 100% free for customers.

**To Initiate a Return:** Email: [email protected] Hours: Monday-Friday, 9 AM - 6 PM **Return Address:** MobixStore Dji Europe B.V. - Returns Department Unter den Linden 10 10117 Berlin, Germany **Response Times:** • Email inquiries: Within 24 hours • Return label delivery: Immediate • Refund processing: 1 business day after receipt • Exchange shipping: 1-2 business days **What to Include in Your Email:** • Order number • Item(s) to return • Reason for return • Refund or exchange preference