Terms of Service

1. Introduction

These Terms of Service govern your use of our e-commerce platform. By accessing or using our website, you agree to be bound by these terms. Please read them carefully before making any purchases.

2. Definitions

• "We," "Us," "Our" refers to our company
• "You," "Your" refers to the customer
• "Website" refers to our e-commerce platform
• "Products" refers to items available for purchase
• "Services" refers to all services provided through our website

3. Account Registration

3.1 Account Creation

• You must be at least 16 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us of any unauthorized access

3.2 Account Termination

• We reserve the right to terminate accounts for violations
• You may close your account at any time
• Account closure does not affect your rights under consumer law

4. Products and Services

4.1 Product Information

• All product descriptions are accurate to the best of our knowledge
• Product images are representative but may vary slightly
• Prices are subject to change without notice
• We reserve the right to limit quantities

4.2 Availability

• Products are subject to availability
• We may discontinue products without notice
• We are not liable for out-of-stock items

5. Pricing and Payment

5.1 Prices

• All prices include applicable VAT
• Shipping costs are calculated at checkout
• We reserve the right to correct pricing errors
• Prices may vary by region

5.2 Payment Methods

• We accept various payment methods as shown at checkout
• Payment processing is secure and encrypted
• We do not store complete payment information
• Payment must be received before order processing

6. Order Processing

6.1 Order Acceptance

• Orders are subject to acceptance and availability
• We may refuse orders for any reason
• Order confirmation is sent via email
• We reserve the right to cancel orders

6.2 Shipping

• Delivery times are estimates only
• We are not liable for shipping delays
• Risk of loss passes to you upon delivery
• International shipping may incur additional fees

7. Returns and Refunds

7.1 Right of Withdrawal

• EU customers have 14 days to withdraw from purchase
• Withdrawal period starts from delivery date
• Return shipping costs are your responsibility
• Products must be unused and in original packaging

7.2 Refund Process

• Refunds are processed within 14 days
• Original payment method will be used
• Shipping costs are non-refundable
• We may deduct from refund for damaged items

8. Intellectual Property

• All website content is our property
• You may not copy or reproduce content
• Trademarks and logos are protected
• User-generated content remains your property

9. Limitation of Liability

• We are not liable for indirect damages
• Our liability is limited to purchase price
• We are not liable for third-party actions
• Force majeure events are excluded

10. Warranties

10.1 Product Warranties

• Products are sold as described
• Warranties comply with EU law
• Manufacturer warranties apply where stated
• We provide statutory warranty rights

10.2 Service Warranties

• Website availability is not guaranteed
• We strive for 99.9% uptime
• Maintenance may cause temporary outages
• We provide technical support as described

11. Dispute Resolution

• EU customers may use EU Online Dispute Resolution
• Alternative dispute resolution is available
• Court proceedings are a last resort
• Governing law is [Your Country] law

12. Changes to Terms

• We may modify these terms at any time
• Changes are effective upon posting
• Continued use constitutes acceptance
• Major changes will be notified via email

13. Contact Information

For questions about these terms, please refer to the contact information in the footer of our website.

14. Severability

If any provision is found invalid, the remaining terms remain in effect.