Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use our e-commerce store. We are committed to ensuring that your privacy is protected and that we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller Information

All contact information and company details can be found in the footer of our website.

3. Information We Collect

3.1 Personal Information

  • Name and contact details (email address, phone number, postal address)
  • Account information (username, password)
  • Payment information (processed securely through our payment providers)
  • Order history and preferences
  • Communication preferences

3.2 Technical Information

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Cookies and similar tracking technologies
  • Website usage data

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract performance (processing your orders)
  • Legal obligations (tax, accounting requirements)
  • Legitimate interests (improving our services)
  • Your consent (marketing communications)

5. How We Use Your Information

We use your personal data for:

  • Processing and fulfilling your orders
  • Managing your account
  • Sending order confirmations and updates
  • Providing customer support
  • Improving our website and services
  • Sending marketing communications (with your consent)
  • Complying with legal obligations

6. Data Sharing and Transfers

We may share your data with:

  • Payment processors
  • Shipping providers
  • Service providers (hosting, analytics)
  • Legal authorities when required by law

When we transfer data outside the EU, we ensure appropriate safeguards are in place.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Order data: 10 years (for legal requirements)
  • Account data: As long as your account is active
  • Marketing data: Until you withdraw consent

8. Your Rights Under GDPR

You have the following rights:

  • Right to access your personal data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent

9. Cookies

We use cookies to:

  • Maintain your shopping cart
  • Remember your preferences
  • Analyze website usage
  • Improve our services

You can control cookie settings through your browser preferences.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our website or email.

13. Contact Us

For any privacy-related questions or to exercise your rights, please refer to the contact information in the footer of our website.

14. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. Please refer to the footer of our website for the relevant supervisory authority information.